Refund policy

RETURN AND REFUND POLICY

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

RETURN ELIGIBILITY

To qualify for a return, the item must be:

• Unworn, unused, and unwashed.
• Clean and free from stains, odors, hair, dirt, damage, alterations, or signs of wear.
• Returned with all original tags, accessories, inserts, and packaging.
• In the same condition in which it was received.
• Accompanied by the order number or proof of purchase.

Items returned worn, washed, used, dirty, damaged, altered, incomplete, or without their original packaging may be refused and returned to the customer at the customer’s expense.

SEALED AND HYGIENE-SENSITIVE PRODUCTS

Products designated as hygiene-sensitive and delivered in sealed packaging cannot be returned after the seal or original packaging has been opened, removed, or damaged, unless the item arrived defective, damaged, or incorrect.

This may include undershirts, garments worn directly against the body, tzitzit garments, personal-use products, and other products identified as non-returnable once opened.

STARTING A RETURN

Before returning an item, contact us at info@veahavta.net.

Please include:

• Your order number.
• The item you wish to return.
• The reason for the return.
• Photographs if the item is defective, damaged, or incorrect.

Returns sent without prior authorization may not be accepted.

Approved returns must be sent to:

VeAhavta Judaica INC
7472 Northwest 23rd Street
Pembroke Pines, FL 33024
United States

FREE RETURNS WITHIN THE UNITED STATES

For eligible returns from addresses within the United States, VeAhavta Judaica will provide one prepaid return shipping label at no cost to the customer, provided that:

• The return is requested within 30 days of delivery.
• The return is approved before it is shipped.
• The product satisfies all return eligibility requirements.
• The product is not excluded under the Non-Returnable Items section.

The prepaid label must be used within the period stated in the return instructions.

Additional return labels, upgraded return services, or unauthorized return methods may be charged to the customer.

INTERNATIONAL RETURN COSTS

Customers outside the United States are responsible for all costs associated with returning an item, including:

• Return postage.
• Tracking and shipping insurance.
• Customs duties and taxes.
• Brokerage and customs-clearance fees.
• Any other charges related to returning the package to the United States.

International return packages should be identified as “Returned Merchandise” where permitted.

Any duties, taxes, brokerage charges, clearance fees, carrier fees, or other costs billed to VeAhavta Judaica in connection with an international return may be deducted from the refund, to the extent permitted by law.

We strongly recommend using a tracked and insured return service. We are not responsible for return packages lost or damaged in transit.

ORIGINAL SHIPPING CHARGES

Original shipping charges paid when the order was placed are non-refundable, unless the return results from a product that arrived defective, damaged, or incorrect due to our error.

For example, if a customer paid $15 for delivery and later returns an eligible product because of preference, sizing, or another non-defect reason, the product price may be refunded, but the original $15 delivery charge will not be refunded.

Free returns within the United States refer to the cost of shipping an approved return back to us. They do not mean that the original delivery charge is refundable.

Expedited, premium, international, customs-clearance, duty-paid, and other special shipping charges are non-refundable unless the return results from a confirmed defect or an error by VeAhavta Judaica.

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

If an item arrives defective, damaged, or incorrect, contact us within 7 days of delivery at info@veahavta.net.

Please provide:

• Your order number.
• Clear photographs of the item.
• Photographs of the shipping box and packaging.
• A description of the issue.

Please retain the product, shipping box, and all packaging materials until the matter has been resolved.

If we confirm that an item was defective, damaged, or shipped incorrectly, we may provide a replacement, refund, store credit, or prepaid return label, depending on the circumstances.

NON-RETURNABLE ITEMS

The following items cannot be returned unless they arrived defective, damaged, or incorrect:

• Opened sealed or hygiene-sensitive products.
• Worn, washed, stained, altered, used, or damaged garments.
• Personalized, customized, embroidered, or made-to-order products.
• Special-order products.
• Clearance or final-sale items.
• Gift cards.
• Items specifically marked as non-returnable.
• Large-quantity or wholesale orders, unless approved in writing before purchase.

Please contact us before ordering if you are unsure whether a product is returnable.

EXCHANGES

The fastest way to receive another item or size is to return the eligible item and place a new order after the return is approved.

Direct exchanges are not guaranteed and depend on product availability.

REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES

Orders that are refused, unclaimed, abandoned, returned because of unpaid duties or taxes, or returned because of an incorrect or incomplete address are not automatically eligible for a full refund.

If a package is returned to us, any refund approved may be reduced by the actual costs incurred, including:

• Original shipping charges.
• Return shipping charges.
• Duties and taxes.
• Brokerage and customs-clearance fees.
• Address-correction charges.
• Storage and handling fees.
• Carrier penalties or surcharges.

If a shipment is abandoned, destroyed, or not returned to us, a refund might not be available.

Any deduction or denial of a refund is subject to applicable consumer-protection laws.

REFUNDS

We will notify you after receiving and inspecting the returned item and will advise whether the refund has been approved.

Approved refunds will be issued to the original payment method, less any permitted deductions.

Please allow up to 10 business days after approval for us to process the refund. Banks and payment providers may require additional time to post the credit.

If more than 15 business days have passed since your refund was approved, contact us at info@veahavta.net.

EUROPEAN UNION AND OTHER MANDATORY CONSUMER RIGHTS

Where required by applicable law, customers in the European Union or other jurisdictions may have additional cancellation or return rights.

For eligible orders shipped into the European Union, customers generally have the right to cancel within 14 days, subject to applicable legal exceptions. Exceptions may include customized goods and sealed goods that are not suitable for return for health-protection or hygiene reasons after being unsealed.

Nothing in this policy limits any mandatory consumer right that cannot legally be waived.

CONTACT US

Email: info@veahavta.net
Phone: 772-307-5873

VeAhavta Judaica INC
7472 Northwest 23rd Street
Pembroke Pines, FL 33024
United States