Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are generally processed beginning on the next business day after they are placed.
Orders are not normally processed or shipped on weekends or holidays.
Processing time is separate from the carrier’s estimated transit time. During holidays, high-volume periods, severe weather, or other disruptions, processing may take longer.
If a significant delay affects your order, we may contact you by email or telephone.
SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping methods, rates, and estimated delivery times are displayed at checkout and may depend on:
• The delivery address.
• Package weight and dimensions.
• Products included in the order.
• Carrier availability.
• The selected service level.
Delivery dates and transit times are estimates unless the carrier expressly guarantees the selected service.
VeAhavta Judaica is not responsible for delays caused by carriers, customs inspections, weather, labor disruptions, security reviews, government actions, or other events outside our reasonable control.
UNITED STATES SHIPPING
Customers in the United States may be offered economy shipping, UPS Ground, UPS 2nd Day Air, UPS Next Day Air, or other available services.
Free standard shipping may be offered on eligible United States orders that meet the amount or other conditions displayed at checkout.
Free shipping promotions apply only to the particular service and conditions stated at checkout. They do not automatically apply to expedited, premium, air, international, or duty-paid shipping services.
INTERNATIONAL SHIPPING
We ship internationally to eligible destinations displayed at checkout.
International shipping options may include USPS and UPS Express VIP.
Some countries, products, or addresses may be unavailable because of carrier restrictions, customs requirements, sanctions, import rules, product eligibility, or operational limitations.
USPS INTERNATIONAL
USPS international rates are calculated and displayed at checkout.
Import duties, taxes, customs charges, brokerage fees, and clearance fees, if applicable, are not included in the USPS shipping price unless expressly stated otherwise.
The recipient is responsible for paying any charges assessed by the destination country, local customs authority, postal service, or other government agency.
Failure to pay required charges or provide required information may cause the package to be delayed, refused, abandoned, destroyed, or returned.
UPS EXPRESS VIP
UPS Express VIP is intended to provide fast international delivery with standard import duties, taxes, and customs-clearance charges paid through VeAhavta Judaica’s UPS account.
The customer should not normally be required to pay standard import duties or taxes upon delivery when UPS Express VIP has been selected and the shipment has been processed correctly as duty paid.
The recipient might still be required to provide identification, a tax number, an import number, proof of purchase, or other documentation requested by UPS or the destination country.
UPS Express VIP does not include charges caused by:
• Incorrect, incomplete, or misleading information provided by the customer.
• Address corrections or redirection requests.
• Storage or warehousing.
• Failed delivery attempts.
• Restricted or prohibited products.
• Special permits, examinations, or inspections.
• Customer-requested shipment changes.
• Refusal or failure to cooperate with UPS or customs.
• Penalties or charges resulting from customer actions.
• Charges unrelated to standard import duties, taxes, or customs clearance.
If UPS or a customs authority requests payment that appears to be covered by UPS Express VIP, contact us before making payment whenever possible.
DELIVERED DUTY PAID AND CUSTOMER-PAYABLE SHIPMENTS
International shipping terms depend on the service selected at checkout.
UPS Express VIP is intended to be shipped on a delivered-duty-paid basis, with eligible standard duties and taxes charged to our UPS account.
USPS and any service that does not expressly state that duties and taxes are included are shipped with the recipient responsible for applicable import charges.
CUSTOMER ADDRESS RESPONSIBILITY
Customers are responsible for entering a complete and accurate delivery address, including:
• Recipient’s full legal name.
• Street address.
• Apartment, suite, or unit number.
• City.
• State, province, or region.
• Postal code.
• Country.
• Valid telephone number and email address.
We cannot guarantee that an address can be changed after an order has been submitted, processed, or shipped.
Orders delayed or returned because of an incorrect, incomplete, or undeliverable address may be subject to additional charges.
CUSTOMS, DUTIES, AND TAXES
For services that do not expressly state that duties and taxes are included, the recipient is responsible for all import duties, taxes, customs charges, brokerage fees, and clearance fees.
Customs authorities may inspect, open, delay, refuse, or otherwise process shipments according to local law. VeAhavta Judaica does not control customs decisions or processing times.
Customers are responsible for confirming that the products they order may legally be imported into the destination country.
REFUSED, UNCLAIMED, OR ABANDONED SHIPMENTS
Customers are responsible for monitoring tracking information and completing any action reasonably requested by the carrier or customs authority.
An order is not automatically eligible for a full refund if the customer:
• Refuses the shipment.
• Fails to collect the shipment.
• Fails to pay applicable charges for a customer-payable shipping service.
• Fails to provide customs documents or identification.
• Provides an incorrect or incomplete address.
• Is unavailable for delivery.
• Fails to respond to carrier or customs communications.
If the package is returned to us, any refund approved may be reduced by the actual costs incurred, including:
• Outbound shipping.
• Return shipping.
• Duties and taxes.
• Brokerage and clearance fees.
• Address-correction charges.
• Storage and handling charges.
• Carrier penalties or surcharges.
If the package is abandoned, destroyed, confiscated, or not returned to us, a refund might not be available.
Any deduction or denial of a refund is subject to applicable consumer-protection laws.
TRACKING
After an order ships, we will send a shipment-confirmation email containing available tracking information.
Tracking information may take up to 24–48 hours to begin updating.
Customers are responsible for monitoring tracking and responding promptly to delivery notices or requests from the carrier.
LOST OR DELAYED PACKAGES
Carrier delivery estimates are not guarantees unless the carrier expressly states otherwise.
If tracking shows that a package is delayed, contact the carrier and notify us at info@veahavta.net.
A package is not considered lost solely because tracking has temporarily stopped updating.
Lost-package claims are subject to carrier investigations, filing deadlines, insurance limits, and carrier decisions.
DAMAGED SHIPMENTS
Inspect the shipment promptly after delivery.
If an item or package arrives damaged, contact us within 7 days of delivery at info@veahavta.net.
Please retain:
• The shipping box.
• All packaging materials.
• The damaged item.
• Photographs of the item, box, label, and packaging.
Failure to retain the packaging or report the damage promptly may prevent us from submitting a carrier claim.
ORDER CHANGES AND CANCELLATIONS
Orders can be changed or canceled only before processing or fulfillment begins.
Cancellation and change requests are not guaranteed.
Once an order has been processed, packed, assigned a shipping label, or transferred to a carrier, it might no longer be possible to cancel or change it.
RETURN INFORMATION
Returns are governed by our Return and Refund Policy.
Free returns within the United States apply only to eligible, approved returns made according to that policy.
CONTACT INFORMATION
VeAhavta Judaica INC
7472 Northwest 23rd Street
Pembroke Pines, FL 33024
United States
Email: info@veahavta.net
Phone: 772-307-5873